Support for YourNet Remote Backup

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Advanced Knowledge Base

• How to change/redirect the Temp/Cache File Location on the client from the default (C:\Temp\Rbackup)?
  From the client: Options-Preferences: Double click on the padlock icon - enter Admin override password (default password is: Admin) then say OK. Click on the Backup tab, and change the option 'Temporary File Path' - to new location. Apply and restart the client application. Make sure the new temp location exists.
• How to perform a Disaster Recovery (DR) operation incase of a client system crash or hard-drive failure?
  There are two ways to perform the Disaster Recovery in case of hard drive failure or system crash:
  
  1) Using the Encryption Key Disk/File: First install a fresh client on the new system. When prompted for 'New Registration' or 'Disaster Recovery' - Select Disaster Recovery. The client will prompt you whether you have the Key Disk, if you have the Key disk/file with you - say Yes, and the client will ask you for the destination of the Key Disk/File. After reading the file, it will contact the server and retrieve the last known catalog file from the server. Upon successfully recovering the catalog, it will ask you to restart the client application. Restart the client, and you will have all the files to restore from the Restore window.
  
  2) With the hard copy or the Printout of the encryption key info: After installing a client, and selecting Disaster Recovery Option: Say 'No' to when prompted for 'Do you have the Encryption Key Disk?' - the client will present you a new form, where in you can manually enter the Username, password, encryption method and key information. After entering the details, the client will start the DR process similarly and restore the latest catalog from the server. Similarly, all files will be available for restore from the Restore window.
• How can I produce another client with the same login and password and restore files if the database was on the client that got destroyed? To simulate a Disaster Recovery I reproduced the Username and Password on a second installation of your Client software but could not restore the data from the first installation. Can you give any insight as to how could use your software for disaster recovery?
  The reason your second installation doesn't work although it has the same username and password is that it probably doesn't have the same encryption key. It may also not have the same Account Group.
  
  The Account Group defaults to 1. The Encryption Key is generated with each new installation, and can be changed any time by the customer.
  
  Our software has a built-in Disaster Recovery feature. Here's how it works.
  
  After initial installation our Client software asks if you want to make a Key Disk. The Key Disk contains all the setup information for the Client software. If you change something critical about the setup of the Client software later, it will ask you to update your Key Disk.
  
  If the computer is destroyed and has to be completely reconfigured, you can simply install new Client software. On installation the Client software asks "Is this a new installation or a Disaster Recovery?" If you pick Disaster Recovery, you will be asked for the Key Disk. Just insert it, and the new Client software will set itself up like before, and will contact the Server to download the latest catalog.
  
  If the Key Disk is lost, you can recover the original installation by manually entering the Username, Password, Account Group, and Encryption Key into a fresh installation of the Client, then selecting the option to "Synchronize Catalog".
• When I select just one file under E:\ drive, there were many system and hidden files/folders that got automatically selected and was backed up. How can I avoid this? I have Included the entire E:\ drive with green check, but specifically Excluded everything else under E:\ ?
  When you select the entire drive (E:\ drive) for backup - by default, it also selects all hidden and system/OS files/folders which cannot be viewed normally through explorer. That is why you see more that one file selected.
  
  To view all the selections made by the client - first, close the client application. Then bring up windows explorer - go to Tools: Folder Options, View: check 'show hidden files and folders' and uncheck 'Hide Protected Operating system files'. Now, start the client; and you will see the SYSTEM\ folder and files that were selected.
  
  The right way to make file selection: Instead of Selecting the whole drive - and excluding everything else: You can directly include the file/folders you want backed up. i.e. if you want to include C:\test\test.bak file; and C:\backup folder - then from the client interface - browse to the file and folder and INCLUDE only them with green checks. You don't have to EXCLUDE anything else. Now, when u run a backup, you will see - it only scans and picks what you have selected.
  
  (* Change the Explorer-Folder Options back to default, after making the changes)
• How do I exclude the Recycle Bin?
  The Recycler folder might not be visible on the client as its a hidden system folder. First close the client application, then open windows explorer: go to Tools-Folder options: View: Uncheck 'hide protected Operating system files' - Apply. Say OK. Now, open the client application and you should be able to view C:\Recycler folder - Exclude it. Save.
  
  ** Change the Folder options back to default on the Explorer.
• How do I backup ACT 7 Critical Data Files?
  A growing number of software applications are now bundled with a runtime-only version of Microsofts SQL Server (MSSQL). However, the bundled version, referred to as MSDE, does not include the standard database backup and restore utilities found in the full version of the SQL product. One popular application which bundles MSDE is ACT Version 7.0 (ACT7) by Best/Sage Software.
  
  The safest way to insure a reliable backup of ACT7 is to backup a snapshot of the critical data files. This is accomplished by briefly stopping the underlying SQL services which control ACT, copying the ACT database and other critical files to a staging folder and then restarting ACT SQLservices. These copied files can now be backed up without worry about locked files or sharing violations.
  
  This tech note details a simple technique you can use to backup ACT7 by Best/Sage Software. Note: ACT7 services will be unavailable for the time it takes to make the local copy - not the time for an online backup to complete. * * * The following template script illustrates the technique detailed above. The script file is available online for download at: http://www.drbackup.net/web/pre-ACT.bat.
  
  Download the file to the C:\Program Files\Remote Backup folder on the machine where the ACT7 database files reside. Then, use notepad to tailor the file to your specific requirements. Be sure to change the value for ACTSourceFolder outlined below.
  
  ACTSourceFolder should point to the folder which contains your actual ACT database (usually ending in the file suffix .ADF) ACTDestinationFolder is the location where a snapshot copy of critical ACT files will be staged for backup. This is the location you should configure the backup client software to archive. This location may be customized as well.

  REM - Example pre-ACT.bat file to suspend ACT7, copy
  REM - files to holding folder, resume ACT7
  REM - Copy contents of this file into
  REM - C:\Program Files\Remote Backup\pre-RBS.bat
  REM - If you have separate backup set for ACT, then
  REM - rename file to pre-{yourbackupsetname}.bat
  REM - ...replacing {yourbackupsetname} the with actual
  REM - EXACT name of your backup set.
  REM
  REM - Instructions to Use:
  REM
  REM - Change ACTSourceFolder and ActDestinationFolder
  REM - SET statements to appropriate values for your PC
  REM - Configure remote backup client to perform
  REM - (incremental) backup of ActDestinationFolder
  REM
  SET ACTSourceFolder="C:\Act-Database"
  SET ACTDestinationFolder="C:\Temp\Act"
  SET XcopyOptions=/M /E /C /H /O /Y /I
  REM
  REM - Stop ACT Service
  REM
  NET STOP SQLAGENT$ACT7
  NET STOP MSSQL$ACT7
  REM
  REM - Perform copy
  REM
  XCOPY %ACTSourceFolder% %ACTDestinationFolder% %XcopyOptions%
  REM
  REM - Restart ACT Service
  REM
  NET START MSSQL$ACT7
  NET START SQLAGENT$ACT7
  END
  

  Once you complete tailoring the pre-ACT.bat file, use cut and paste to append the contents of this file to the existing pre-RBS.bat file located in the same folder.
• How do I access Mapped Drives while in Service Mode?
  Running Remote Backup using Windows Task Scheduler:
  
  This procedure can be followed if you have trouble setting up the client in Services mode with access the mapped/network drives.
  
  To run the client using Windows Scheduler, you need to first remove the shortcuts to Remote Backup software from the start menu list - so it does not launch automatically on startup.
  
  You will be relying on the windows scheduler to launch the rbClient.exe program (which is the client interface application, and main program that runs the backup), instead of Remote Backup's scheduler (rbackup.exe) which runs in the system tray.
  
  Note: Followng this method, you will not longer see any system tray icons - since rbackup.exe will no longer be running.
  
  You can add the User account under which the scheduled task will run. Make sure this user account has access/correct permissions to the mapped drives (if mapped drives are included in the backup). This method of using the windows scheduled tasks is a workaround, if the SYSTEM account cannot access mapped/network drives. (that is, when Rbackup cannot access mapped drives when installed as a service)
  
  Follow these instructions to create a Scheduled Task for Remote Backup:
  
  1. Click on Windows Start, Select Settings -> Control Panel. Open Scheduled Tasks Folder.
  
  2. Double Click on 'Add Scheduled Task', Click Next.
  
  3. This Screen should show you list of almost all the programs installed in your machine. Look for the rbClient.exe, if its not there click on Brow se and select rbClient.exe from the client installation directory(by deafult, its C:\Program Files\Remote Backup). Selecting the exe file automatically takes you to the next screen which shows schedule options.
  
  4. Select Daily, Weekly or Monthly according to your preferences, click next.
  
  5. Select Start Time, Start Date for this scheduled Task. Click Next.
  
  6. Enter a valid windows username and password for this scheduled task to run. The Client software when launched on schedule runs under this user account's credentials, so make sure this account has permission to access all the neccesary files and folders. Click Next.
  
  7. Click Finish. We have set up the Task Scheduler to launch the Client Software on Schedule, now we have modify the task properties to automatically start the backup for a Backupset.
  
  8. Right Click on the Created Task(it should be named as rbclient, unless you changed the Task Name) and Select Properties.
  
  9. In the Task Tab, the Run option would point to the absolute path of the rbclient.exe. Add the word "Run" and the backupset name to the end of the path. For example if the backupset name is ' default ' and the installtion path is C:\Program Files\Remote Backup, the Run option should be
  
  "C:\Program Files\Remote Backup\rbclient.exe run default
  
  10. Click Apply, the Task Scheduler might ask for the windows username and password again, please enter them and click OK.

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